If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 7 days after receiving the order.

Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.

Designers reserve the right to decline refund requests for the following product types:

Customized products
Opened personal hygiene products

Refund process

Once the designer receives a request, they will contact the customer within 3 working days.

Once the designer approves the refund, please return the refund item(s) within 4 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.

Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.

This shop does not provide exchanges

If you have any questions about the item or order, please contact the designer via Chats.

Tadami & Nobuko Hirota

Featured Products

Pouring vessel for Sencha a

Pourer Pear

Pouring device Skill b

184 listings

New Teacup Black Glaze A

New Teacup Black Glaze B

New Pourer Tsubame

New Bowl: Iron painting brush strokes b

New Bowl, iron painting brush strokes c

New Bowl: Iron-painted brushstrokes

Gold painted square plate with leaf pattern

New Incense burner aroma pot gold leaf transparent grass pattern

Pot Iron Painting Flower lover and Bird a

Pot Iron Painting Flower lover and Bird B

Square Bowl Tsubamea

Square Bowl Swallow B

Sakeware, celadon inlay, leaf pattern

Pourer, Celadon inlay, Orchid a

Teacup, Celadon inlay, Peony b

Teacup, Celadon inlay, Peony c

Teacup with celadon inlay and floral pattern a

Teacup with celadon inlay and floral pattern c

Teacup, Celadon Inlay, Nadeshiko

Teapot with celadon inlay and nadeshiko

Pourer, Celadon Glaze

Square Plate Silver Glaze White Butterfly a

Square Plate Silver Glaze White Butterfly B

Square plate with gold leaf and one butterfly

Square plate with gold leaf and one butterfly

Square plate, silver glaze, 2 butterflies a

Square plate, silver glaze, 2 butterflies b

Square plate with gold leaf and two butterflies

Square plate with gold leaf and two butterflies

Teacup with Wuzhou flower pattern a

Teacup with Goshu-style floral pattern b

Teacup with Goshu-style floral motif c

Teacup with Wuzhou flower pattern a

Teacup with Goshu-style floral pattern b

Teacup with Goshu-style floral motif c

Flower lover Petal A

Small flower lover with petals b

Small flower lover with flower petals c

Gold and silver painted red square plate with autumn leaves and cherry blossoms

Square Pot Magnolia

Teacup with gold-painted cherry blossoms

Square Pot Cherry Blossom

Flower vase, polka dots

Flower vase, flower pattern a

Flower Vase Grass Pattern

Fan-shaped sake cup with vine and flower motif

Fan-shaped kuchi with arabesque pattern c

Fan-shaped kuchi with arabesque pattern d

Teacup with illustrations of Sumire b

Teacup with illustration of violet a

Cylindrical tea bowl with floral motif and gosu painting

Cylindrical tea bowl with floral motif and iron painting

Teacup, Nashiji a

Teacup, Pear-textured B

Teacup, Satin finish c

Teapot Yakishime

Teapot Yakishime b

Four-sided teacup with floral pattern 1

Four-sided teacup with floral pattern 2-a

Four-sided teacup with floral pattern 2-b