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■If you have any questions about our work, please feel free to contact us. We can use a translator to answer your questions.
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Refund & Exchange Policy
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15000円以上お買い上げで送料無料
On a purchase of at least US$ 120.35, get free shipping
New members can enjoy a discount of up to US$ 6.00 off shipping fees when they complete an order using the Pinkoi app within 7 days.
Bring home cross-border design with ease
Enjoy discounted shipping for select cross-border items
【Special for You!】 Get $15 off shipping on orders over $70 until 3/31! Check out our latest PET tapes and stickers—don’t miss out!
Get US$ 15.00 off shipping fees on purchases of at least US$ 70.00.
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japan (86)
handmade (69)
leather (67)
Japanese wallet (56)
Hand dyeing (35)
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keycase (12)
no clinking (12)
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US$10 – 50 (28)
US$50 – 100 (37)
US$100 – 150 (12)
Over US$150 (12)
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Genuine Leather (90)
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Natural dyeing of leather requires delicate work. I dye by myself using natural materials such as wood and grass.
I make a variety of handmade products such as wallets and phone cases.
Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
Customized products
Opened personal hygiene products
Refund process
Once the designer receives a request, they will contact the customer within 1 working days.
Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
Once the designer receives the refund item(s), they will verify and complete the refund within 1 working days.
This shop provides exchanges
Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
Once the designer approves the exchange, please return the item(s) within 3 working days.
Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 28 working days.