pfcandle

Taiwan
On Pinkoi since 2021
Listings
54
Items sold
1,705
Followers
2,392
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Last online
1 day ago
Response rate
100%
Response time
Within 1 day
Avg. Time to Ship
1-3 days
  • Items54
  • Shop Story
  • Refund & Exchange Policy
Discounts
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P.F. Candle Co. is a Los Angeles-based home fragrance company owned and operated by Kristen Pumphrey and Thomas Neuberger. We believe that fragrance is an extension of your home design, and create high-quality products with accessible price points in mind.

P.F. is a completely independent business: what started as a one-woman operation in 2008 is now an entire team designing and producing our collection under one roof in Southern California. As we grow, so does our commitment to sustainability, to our planet, and to our crew who makes it all happen.

The entire P.F. collection is vegan, cruelty-free, and phthalate-free — always. All of our candles are made with 100% domestically-grown soy wax. While our production methods have improved over the years, something that hasn't changed about P.F. products is the people behind them. All of our products are developed, produced, tested, packed, and shipped by our team out of our warehouse in Los Angeles, CA.

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 3 working days.
  • Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 3 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 3 working days.