For international orders, depends on the destination country, registered air mail or similar mail service will be used. Customers might be required to pay VAT, import tax, and/or fees imposed by the destination country. Customers are responsible for paying those fee on receipt of the package.
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Handmade accessories brand based in Hong Kong. Inspired by techniques in cake decoration, creating our own original art of flower piping and soft resin jewelry. "The sweet little enchantment for you."
Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
Customized products
Opened personal hygiene products
Refund process
Once the designer receives a request, they will contact the customer within 3 working days.
Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop does not provide exchanges
If you have any questions about the item or order, please contact the designer via Chats.