KOKOMU Music Box

Taiwan
On Pinkoi since 2012
Listings
42
Items sold
22,902
Followers
7,520
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Last online
1 day ago
Response rate
85%
Response time
Within 1 day
Avg. Time to Ship
1-3 days
Shop Announcements
01/04/2025
1. (Shipping will be arranged from Monday to Friday. Orders placed on weekends will not be shipped.)
2. For customized engraving content, please specify it in the "Order Notes" section during checkout. (We kindly ask you to avoid contacting the designer directly for engraving details as much as possible.) Thank you.
  • Items42
  • Shop Story
  • Refund & Exchange Policy
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KOKOMU is the new generation of the company named “HaiShan Handcrafts”, founded in 1974 by three Shih brothers.
In the early 1960’s, lumber industry exploded and there were more than 450 woodcraft factories in Puli, Taiwa. HaiShan Handcrafts being one of them, produced large quantities and varieties of Christmas decorations, such as Christmas pyramids, wooden incense puppets, and many export products. HaiShan Handcrafts was one of the very few companies that specialized in nutcrackers and wooden music boxes.

In 2012, HaiShan changed the path, from a traditional handcraft shop into a tour factory, mainly focused on wooden music boxes where tourists have hands-on and DIY experiences.

With our profound and professional woodcraft experience of the past, KOKOMU has turned the page of traditional OEM to a new chapter, creating and establishing our own brand, designing, developing, producing and marketing our own products.

We’ve now created a space within our factory to display and introduce Puli’s woodcraft culture and history, to let people learn and understand the true art and the value of woodcrafters.

With our new business model and goals, we are focusing on refining traditional, rough woodcrafts into exquisite gifts. We promote a “Do-It-Yourself” concept. Through Music Box DIY, you can raise the value of your gifts to your loved ones to priceless.

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 3 working days.
  • Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 7 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 3 working days.